RETURNS
(Return shipping costs are paid by the customer)
PREPARE THE PARCEL AND PACK THE ITEMS
Pack the ordered product exactly as you received it, with dust bag, label and box where provided.
Put the COMPLETED return form inside the parcel.
Close the parcel and make sure it is properly sealed.
GO TO A SHIPPING POINT OF YOUR CHOICE
Send the product to this address:
BIOSA
VIA NAZIONALE 174L
84012 ANGRI (SA) – ITALY
HOW LONG DO I HAVE TO MAKE A RETURN?
The purchased product can be returned no later than 14 days from the date of purchase.
If it is returned after this period, the product will be sent back at your expense without a refund.
The product must not have been used, damaged or soiled, and must be returned in its original case and packaging.
REFUND TIMES AND METHODS
We will issue the refund within 3 days of receiving the parcel, only after checking that the product is intact.
You will receive an email confirming the refund.
The time it takes to receive the credit may vary depending on your payment method.
Shipping and/or cash-on-delivery costs are not refunded: only the purchased product will be refunded, if the return is accepted.
If you paid cash on delivery, please write the account holder and IBAN on the form so we can refund you.
DON'T WANT A REFUND, JUST AN EXCHANGE?
If the product did not meet your expectations and you would like another one, you can exchange it by contacting us on WhatsApp at +39 328 719 9011 with your order number and a photo of the product you would like.
Once approved, we will ship the new product and the courier will deliver it and collect the previous one at the same time. The exchange costs €14 for shipping.
NO TIME TO TAKE YOUR RETURN TO A SHIPPING POINT?
Contact us on WhatsApp at +39 328 719 9011: we will arrange a GLS courier pickup at your home for €10, which will be deducted from your refund.
For more information, please read our terms and conditions.
